Excellent service at Dubai Islamic Bank. Special thanks to Maryam Al Obaidli and Basim Al Shajrah for their great support. They handled my request very quickly and professionally—I didn’t even have time to wait. Truly appreciated!

This is my fourth time visiting this branch this week and it has been a terrible experience. I came earlier this week at 7 & 8 pm to open a bank account, but I was told there wasn’t enough staff to assist me. I was then informed to come earlier because the branch operates until 9:30 pm and there is no enough staff to proceed as there was only one employee. Today, I came at 5:30 PM, well before the 9:30 PM closing time, only to face the same issue. I was told that they couldn’t even provide me with a ticket due to a lack of staff. I spoke to the branch manager twice today and 3 days ago, but he was unable to resolve my issue or provide any assistance. I also explained that I’m unable to proceed with opening an account online, but there was still no solution offered. This lack of service and staff is annoying, and it has left a very negative impression. DIB should address these operational inefficiencies to avoid inconveniencing customers like this.

I recently visited the branch and was very impressed with the service. While all the staff were courteous, Mathayel Al Abdulla stood out for her exceptional assistance. She is extremely professional, helpful, and clearly understands her customers' needs. She tried her absolute best to sort out my issue efficiently. Thank you, Mathayel, for the great support!

I highly recommend Mr. Mohammad Ibrahim Alwadi to anyone seeking reliable and professional assistance at the bank. His positive attitude, efficiency, and dedication truly made a difference and turned what could have been a stressful experience into a smooth and pleasant one. It is rare to find someone so committed to providing excellent customer service.

Mathayel was a pleasure to deal with as I opened up my account. I’m a new customer and the first impression has been great. Thank you Mathayel. Super professional and helpful!

The worst bank service ever. Even teller services takes for ever. Even though there is no client the numbers dont move.

Very bad service no one respect the customer even the manager I just ask him why im waiting more than one hour he never look at me and he answer I already finished my shift I don’t care and that time it’s around 3 pm and still the shift not finish

I'm normally not someone that complains but i think there should be transparency with opening hours on saturday, 10 - 5pm for all bank services and from 5pm to 8pm only for loan services... drove 45min to be told oooh we only open for loan services were online it doesnt say... update your online so we happy

Worst bank no service, i openned an account in the month of august its 4 months now still i havent received the debit card means i couldnt use the account, each time they give excuses but still the same.. very poor service ambattur chennai branch

very bad customer service rude behavier for small information i wait alot of time