I went to the shop; the staff were very welcoming, helpful, and smiling. I left satisfied.

The staff are lovely, attentive, and very professional...well done, ladies!

Mr. Doré and Antony (the business advisor) are truly excellent. I received a very warm welcome from them, and even though I didn't have an appointment, they took the time to see me and answer my questions. In addition, there was also a lovely lady at reception who helped me with sending a package—she was very kind! It's a welcome change from other agencies I've visited.

Outdoor ATM with the option to choose between 10/20 euro notes or 50 euro notes. Convenient

I am always well received and well informed.

Hello, I called La Banque Postale today. I spoke to a frankly unpleasant person; she looked down on me. Honestly, if you're going to talk down to customers, change careers, leave your job to those who want to work. Sincerely, Sand

In July, I requested the closure of my checking account and my savings account. In September, I renewed my request and resubmitted the closure documents. Seeing that my requests were not being processed, I asked my advisor at the bank to take care of it. It's now mid-November, and the postal bank is doing nothing. I'm losing patience. Maryline Gaillet

Illegal Refusal of Change of Address Hello, My parents, elderly people from Ukraine, visited your agency twice to request a change of address. The advisor refused the request, arguing that they needed to present the host's original ID card, which is not a legal requirement. We consider this refusal to be discrimination and ask you to update their address immediately.

I am a foreigner. What I have experienced at this branch is a prolonged and profoundly unjust humiliation. On May 28, 2025, I opened an account. Since then, I have received neither a Visa card, nor a working bank account number, nor any clear information. On June 3, an internal comment indicated that my file was incomplete—but no one ever informed me, even though I went to the branch almost every day during that period. On June 16, I brought all the original documents back in person. I was told everything was in order. Two weeks later, still nothing. Today, I am being asked to start all over again, as if I never existed. Even worse: during my last visit, an employee yelled at me in front of other customers. I had to explain to him that I suffer from severe anxiety and that this behavior triggered an attack. No one reacted or tried to calm the situation. On the first day, I came with the person who was hosting me, who had the original documents and spoke French, also acting as an

It's been six months since I opened a savings account, and I still haven't received the card.