Staff Norshima was excellent in service. More than one customer said besides myself. Very professional patient knowledgeable and kind. She should receive a strong commendation for her sincere and excellent service. 23JAN25
Ms Lynda Nichola Peter
Customer for 5decades
Nurul aiin is a good customer service consultant n very patient with me. I have a good day with her smile and nice brightful attitude. Nice customer service experience
⭐️⭐️⭐️⭐️⭐️ Outstanding Service at Maybank City Square JB!
I had a really pleasant experience at Maybank City Square Johor Bahru thanks to the wonderful staff — Ms. Noreen, Ms. Yan, and especially Mr. Norhadi.
Mr. Norhadi was incredibly patient and professional in helping me resolve some issues with my MAE online account. He took the time to explain everything clearly and made sure the problem was fully settled before I left. While waiting for my turn, I also noticed how polite and attentive he was with other customers — truly impressive!
Mr. Norhadi was truly helpful and sincere in his approach to assist Maybank customers. I am truly grateful as an old man to be assisted by him.
Overall, a big 'terima kaseh' to the entire team for their friendly and professional service. It’s always a pleasure to be served by such dedicated staff. Keep up the great work! 👏
Just wanna give a shoutout to Ms Caroline Teo, who was not only professional in managing my request yesterday, but also was very thoughtful, patient and kind! She even shared various solutions on the spot tailored to my situation, which I was really impressed by. Thank you Caroline for your excellent service!
I've been a long-time customer of Maybank, having held both business and personal accounts with them. Throughout my experience, I've consistently received excellent service. Recently, I visited the CCK branch for a transaction and was assisted by Leon. As I'm not tech-savvy, I struggled with online transactions, but Leon was extremely patient and walked me through the process from creating an account to logging in. His goal was to enable me to perform transactions online and save a trip to the bank. The next day, when I encountered some issues with online banking, I returned to the branch to seek Leon's help. He was courteous and helpful, resolving the issue promptly. I'd like to commend Leon on his professional service and attentive listening skills. Kudos to Maybank for having such excellent staff that make a visit to the bank a pleasant experience.
I called on 5th March 2026 around 2.30PM. Both times, it was the same representative who just hung up on me mid-call without saying anything. The second time, she put me on hold for 8 minutes first before hanging up. Terrible customer service.
Account got closed within 2 weeks and only afew small transactions done after opening. Never gave any reasons, and just inform me that my account will be closed 2 weeks later. As my paynow still linked to this account, funds can still go in but I cannot draw out. As there’s 3k+ in my account and inconvenience as my paynow is still linked to this account, Chose to go down to cck branch as stated in letter to close my account immediately. I was then told I need to pay $30 for closing this account early. Really ridiculous bank.
Walked in to do a joint account opening. Was attended to quite quickly, by the front desk which was good.
However things quickly went downhill when the staff asked me to reset my account and open the account online instead, forcing me to get referred to another two people.
After some ding-donging they finally realized joint accounts cannot be opened online.
On top of that, they tried to upsell some fixed deposits and opened the WRONG account type for me despite me explicitly asking for the isavvy account initially. No rectification and I have to live with this account which is NOT what I wanted.
After opening the account I wanted to use this new account to service my car loan and was told I had to come back another day, which is strange because all it took was a giro application form since they already had the new account number on hand. Sigh
Extremely disappointed with Maybank’s Visa Platinum Cashback Card and product team
I’ve been a loyal Maybank cardholder since 2013, consistently meeting the S$2,000 monthly spend for the 3.33% cashback. But recent changes have made it nearly impossible to track what counts as eligible spend—and my appeal for a one-time exception was denied twice.
📉 Poor communication: Only vague SMS updates. No app notifications. Previously eligible transactions were suddenly excluded without clear explanation.
✅ I qualified for July and August. ❌ In September, I made a CardUp payment (with a 2.5% fee), assuming it counted toward the General Category Spend. Turns out it didn’t—due to reclassification, which I only learned about after calling customer service.
📞 Even the service team took hours to calculate eligibility. My appeal was escalated but denied—despite this being my first request and the first quarter with new rules.
👤 I requested to speak with the product manager. That request was denied
The front door counter staff, a bespectacled old lady is rude with insolent attitude! When you asked her questions, if she didn’t like it, she will answer with an attitude that is repugnant! MayBank holland branch, you need to train your staff at not treating customers differently with disdain!
