Maybank@ChoaChuKang 01-661 304 Choa Chu Kang Avenue 4

Just wanna give a shoutout to Ms Caroline Teo, who was not only professional in managing my request yesterday, but also was very thoughtful, patient and kind! She even shared various solutions on the spot tailored to my situation, which I was really impressed by. Thank you Caroline for your excellent service!

Bank teller was polite and nice. But really not proficient nor confident in handling loan early settlement’s basic query, and process. There was no queue, but it took much longer because of the constant back and forth. Teller clearly displayed a lack of knowledge, having to reiterate multiple times for a simple request can be quite frustrating. As a professional staff member of the bank, lacking the relevant skills to facilitate customers who might be more layman consumers, and seeing someone with some basic knowledge like myself had to hand hold the over the counter teller, is not ideal nor a pleasant experience.

I've been a long-time customer of Maybank, having held both business and personal accounts with them. Throughout my experience, I've consistently received excellent service. Recently, I visited the CCK branch for a transaction and was assisted by Leon. As I'm not tech-savvy, I struggled with online transactions, but Leon was extremely patient and walked me through the process from creating an account to logging in. His goal was to enable me to perform transactions online and save a trip to the bank. The next day, when I encountered some issues with online banking, I returned to the branch to seek Leon's help. He was courteous and helpful, resolving the issue promptly. I'd like to commend Leon on his professional service and attentive listening skills. Kudos to Maybank for having such excellent staff that make a visit to the bank a pleasant experience.

If a customer has 0 customers ahead in queue, why is the customer still having to wait for turn to be served? Guard if want to guide registration, should ask thoroughly to prevent wrong queueing. Updating review as Yong Jie at premier counter was very professional and prompt in serving. Apologetic about the queue registration too.

Account got closed within 2 weeks and only afew small transactions done after opening. Never gave any reasons, and just inform me that my account will be closed 2 weeks later. As my paynow still linked to this account, funds can still go in but I cannot draw out. As there’s 3k+ in my account and inconvenience as my paynow is still linked to this account, Chose to go down to cck branch as stated in letter to close my account immediately. I was then told I need to pay $30 for closing this account early. Really ridiculous bank.