DBS Choa Chu Kang Branch (All Services) #01-657/659 304 Choa Chu Kang Avenue 4

I would like to take this opportunity to express my sincere gratitude to Ms. Jennifer, a staff member at DBS Bank, for her outstanding service. During my visit to cancel my bank card, Ms.Jennifer demonstrated an exceptionally high level of professionalism and a truly excellent service attitude. She patiently listened to my needs and guided me through the entire process step by step, ensuring that everything was handled clearly and efficiently. Throughout the interaction, she remained warm, attentive, and genuinely caring. Ms.Jennifer’s professional competence was truly impressive. Her strong knowledge of banking procedures, attention to detail, and efficient problem-solving skills clearly reflect the high service standards upheld by DBS Bank. More importantly, her patience and friendliness made me feel respected and at ease, completely relieving any doubts or nervousness I had before the process began. This high-quality service experience not only resolved my immediate issue but als

Small, yet efficient. Amidst the busy festive season, the $2 and $5 denominations are still available - the staff was friendly and patient when I asked about the availability of the notes changes. Although security was also tight and available, the warmth and good service were there too. Thank you CCK DBs Branch ❤️🤓

Arrived 45 minutes prior to my appointment but was told I could not be served and was asked to wait until 15 minutes before the scheduled time, as preference was given to senior citizens. When I tried again 25 minutes prior, I was finally given an appointment, but even then, the wait was long due to the queue. This level of inflexibility is very different from my experience with another bank and does not align with the reputation of being the “Global Bank of the Year 2025” and the “World’s Best Bank 2025.” Overall, it was a disappointing experience.

Came around 8.20am to queue on a Saturday morning. Am very thankful to Madam Felicia Tay, as she attended to me personally while I sat on a chair next to the glass window. I received my cashier order at 8.50am. Without having to go to the counter. She waived the $15 charge. ( Hope she does it for you too.) Thank you so much 😊 🙏

We would like to feedback on Miss Ratna Devi. She is very professional and helpful. Her customer service is EXCELLENT. We walked in at 4.29 pm and she is extremely nice to serve us with patience, kindness and professionalism. Thank you DBS for having such a wonderful staff that made our day .... happy and comfortable.