I went to the business entrance today, and the switchboard operator there was incredibly helpful. She explained everything to me patiently and was very friendly. 😊

Thank you to Ms. Gu, the bank teller, and Ms. Xu, the supervisor, at the Daan branch. Their efficient, enthusiastic, and professional service deserves high praise! 👍

There are 3 ATMs and an automatic cash dispenser inside. Two of the ATMs are very convenient for depositing money, and you can also use them at night. The lighting is very bright and stylish, and the environment is very clean. It makes people feel very safe when depositing and withdrawing money. It is really a very convenient device!

It's a civilized excellent branch. My experience in banking in different branches in many different countries is 29 years. My opinion is that they are doing great job. Highly recommended.

Great service all the way from the very polite security gentleman at the door, to the staff working in there. Thanks for the patience in dealing with non Chinese speaking people and solving my problem

Nobody was there to guide the staff at the C9 counter; how were they supposed to know where to go? And then they had to ask unprofessional people for directions.

I came to open an account and was refused because my ARC number was an older version (2 letters + 8 numbers instead of 1 letter + 9 numbers). This was clearly in violation of MOFA guidance. Upon insisting they reluctantly processed my application, and entered my gender incorrectly resulting in a denied application with no way of correcting until the following day. As a financial institution there was no cross-check between registrars and managers, which was also in violation of FSC regulations. For foreigners: your old ARC is still valid until 2030, so don’t let some lazy and lackadaisical banks deny you service just because it is lunch hour.

ＴＥＲＲＩＢＬＥ

The bank staff were incredibly slow. There were over 10 people waiting, but only two counters were open. Previously, the manager would coordinate and arrange for a counter on the second floor to be opened, but after a new supervisor, it was just an endless wait.

The service efficiency is terrible! With the Lunar New Year approaching and increased money exchange business, there are no staff available at the counters!