First Abu Dhabi Bank (FAB) | Elite Centre - Business Park CFH7+7WF شارع - 1 E48

I recently visited the bank on M floor and encountered some significant concerns during my experience. Unfortunately, I observed the security personnel acting in a rude manner and providing misinformation. Additionally, I noted that he seemed distracted by his phone, which detracted from his ability to assist customers effectively. While the counter staff was friendly and approachable, the service I received was notably slow. I had to make two trips to the bank for a matter that could have likely been resolved in my first visit. To make matters worse, I was informed by both security and counter staff that the IT support was unavailable as they were working from home, leaving my concern unresolved and the counter guy sent the concern to him as he said, and I have no proof of that. I hope the bank addresses these issues to improve the overall customer experience.

Very frustrating experience with FAB’s call center. I had to wait 1 hour until Eventually I hung up without getting any response. One of the worst customer service experiences I’ve had.

This review is for Mariam al Serkal, i came in a bit late and wanted a service. While i was explaining my issue, another member showed up and overheard the issue and immediately said that they can not “ due to system” which is a rookie excuse. Meanwhile, mariam al serkal pushed an extra mile for it to be done and she has done in by end of the day. Thank you mariam again.

I had the pleasure of meeting Marwa Ahmed, a bank officer in National Housing. She was professional, knowledgeable, and genuinely committed to providing excellent service. Her willingness to go the extra mile made the experience outstanding.

Met with bank officer Marwa Ahmed in national housing , she is a welcoming person, experienced, capable and going extra mile to give you the bast service. Didn’t had such elite service for long time. Well done FAB for having a good asset.