Cathay United Bank ９９號 Section 1, Fuxing South Road 大安區

Opening a physical account is really troublesome; they keep pushing digital accounts.

Although it was inconvenient to have to make an appointment and make a wasted trip to upgrade my digital account, the specialist or manager who helped me with the upgrade was incredibly kind and provided 100% service!

It's been a long time since I've visited the counter! First of all, Manager Liu greeted me at the door and explained everything very thoroughly and patiently. She explained that due to the recent surge in scams, she asked many questions. It turned out she was the designated person to handle my transaction. She even cautiously asked me to verify the recipient's name and the purpose of the payment. She also helped me check if the account number was correct. Her attitude was kind and her tone gentle. Your bank is so lucky to have such a staff member! 😌 I'll definitely come again next time I have the chance!

I've always used a digital account, and I upgraded it today. The specialist was Ms. Liu Yuling. She was professional and enthusiastic; thank you for her assistance, which allowed me to complete the process smoothly.

It's terrible. He was so reluctant to open an account. I had already gone to the site, but he asked me to open it online. He was just too lazy to do it on site. I know that you need to make an appointment to open an account on site, but what he meant was that he didn't want to help me and it would be better to do it online myself. It's terrible.