We’ve been with Bankinter (the one located C. de Orihuela, 71, 03181 Torrevieja) for about ten years, and our loyalty comes down to one thing: the people. Mr Antonio Pérez Gómez and his team have always treated us with professionalism, patience, and genuine kindness. They make every process clear and smooth, even for international customers who need extra guidance. Communication is excellent, and you always feel that your concerns are heard and handled personally. Technology and products matter, but at this branch it’s the human connection that makes the difference. Exceptional long-term service thanks to Mr Antonio Pérez Gómez and the outstanding staff at Bankinter Torrevieja.

I'm very happy with this bank, they help me when I need so, but they are not cheap, but surely not the most expensive bank. The staff are friendly and helpful, and waiting times are not so bad!

I got so good service from the staff! They helped me directly even though I didnt have a reservation. Thank you to both the man and the woman helping me!

Very good services and nice staff. Little bit of waiting because most of the clients are foreigners and they do not understand Spanish.

I was assisted by Cristina Pueyo, a banking professional whose dedication and personal qualities stood out from the very first moment. Her friendly approach, clear explanations, and ability to resolve complex questions ensured that every transaction was simple and secure.

Terrible attention from the man who attends the reception desk "Customer Service". If they work with the public, they should have more kindness towards the client. I wanted to open a bank account but after this I leave.

A deplorable experience and treatment completely unbecoming of a bank. I went to this branch to apply for a loan, and the employee flatly refused to process the application, without asking for any documentation whatsoever or conducting any review, simply assuming it would be denied. This is especially egregious considering that I have had my salary paid into my Bankinter account for four years and have a permanent job—details they didn't even bother to ask about. The treatment was cold, condescending, and utterly lacking in empathy, to the point that I left the branch in tears. It's not about whether a loan is approved or not, but about the complete lack of professionalism, the prejudgment without analysis, and the utter absence of any human touch. This experience will lead me to immediately close my account with this bank.

There's a lady at the entrance who does what she can. The rest is deplorable in terms of service and treatment. Poor manners, condescension, and ridiculous excuses.

Unfortunately, in these thieving times we live in, it's unbelievable that a customer goes for help and has to make a scene because the employees, who are just like the ones we're paying, EMPLOYEES, treat us with arrogance and lack of humility. We're all the same; you don't own the bank. Treat those of us who come here without any knowledge with a little humanity. We've all been through crises; you don't deserve even one star, especially these employees. When you call to offer us loans and insurance, then you really have humility!

Very slow service. After 30 minutes of waiting with only one person in front of us while the employees discussed how the World Cup had gone. Disastrous in every way.