Emirates NBD
Emirates NBD Emaar Boulevard Downtown Dubai Dubai
Photos (5)
Branch Information
Address
Lower Ground Floor, Dubai Mall - Emaar Blvd - Downtown Dubai - Dubai - United Arab Emirates
Phone
+971 600 540000Hours
-
CloseOff Days
Sunday
Reviews (5)
Honestly if you needed a case study of the worst customer service and horrible banking systems this is your one stop shop! It’s unbelievable to understand how they stay in business. Today I’ve come to open a bank account, even though I have a credit card with Emirates NBD (took 7 weeks to setup ?). Then to be able to pay it off I have to go in branch and go through the whole process again. Guys I’m approved and this time wanting to put money into your bank!! So today I was the 2nd person in line when the bank opened. They have 6 staff members that I can count working. I’ve been waiting now 55 mins to actually speak with someone after getting a ticket and being told I was next in line. My business has also recently opened an account with the bank. It took 2 weeks of calling my ‘relationship manager’ to get him on the phone for a face to face meeting’. I got into the meeting room and then he disappeared for 15 minutes. Still waiting over 2 weeks for any action on the account to be setup. To be honest the only reason I’m getting an account is to get free golf!
ABSOLUTELY PATHETIC EXPERIENCE. waited for my token number for 145 minutes on the clock!!!! Yes. It took two hours and twenty-five minutes. The branch is surely understaffed. Noticed few others complain about the waiting as well. Even worse is that we have to wait at the branch it self. If you leave you may miss your turn. In this age of technology they don't have a system where we could be notified by a text message or even a notification on their own app. Totally disappointed.
If I could rate it zero, I’ve never ever experienced such an outrageous customer service from a bank. To simply update your personal details, they make you go back and forth everytime with missing information. The staff is very unapologetic and blame each other. They are so lazy they sit half of the time whilst a massive queue awaits for hours to then be sent away in most cases not resolving the issue you came for. Will definitely be looking to take my business elsewhere as this is ridiculous.
Very BAD STAFF! I waited for more then half hour, and check on the screen all the time, still not my turn. The lady receptionist was outrageous! She knew my number was passed and didn’t inform me. When I tried to go to her, I haven’t said anything yet, the lady told me that my number was passed!!! Excuse me!!! you knew my number and knew it was passed why don’t you say anything!!!! ENBD customer service IS the WORST!!! ENBD should put Staff name badge, if customer service isn’t great, then customer would know which staff isn’t great! Otherwise service will always maintain the worst during all banks.
Absolutely pathetic customer service at the branch. The app is Absolutely a disgrace itself. Even company employees laugh at how bad the service and app is It's been 2 weeks that I have tried to add an account as beneficiary and the app doesn't allow it. They run after you to open an account and to make you privilege customer but I can assure you even basic services can't be rendered, privileges are a far cry
Products (83)
Etihad Guest Visa Elevate
Sky wards Infinite Credit Card
Marriott Bonvoy Credit Card
data World Credit Card
Etihad Guest Visa Inspire
Skywards Signature Credit Card
dnata Platinum Credit Card
Visa Infinite Credit Card
U By Emar Infinite Credit Card
Lulu 247 Platinum Credit Card
Visa Flexi Credit Card
MC Platinum Credit Card
Lulu 24/7 Titanium Credit Card
MC Titanium Credit Card
Diners Club Credit Card
Duo Credit Card
Go4it Platinum Credit Card
Visa Platinum Credit Card
Emaar Signature Credit Card
U By Emaar Family Credit Card
Go4it Gold Credit Card
Manchester United Credit Card
Webshopper Credit Card
Emirates NBD Current Account
Special Current Account
Emirates NBD Value Account
Gold Investment Account
Mudaraba General Investment
Wakala Deposit
Goal recurring deposits
FlexiSweep Deposit
Steady saver deposit account
Flexi Deposit
RegulaReturns Deposit Account
Fixed Deposit
Manchester Savings Account
EarlySaver Account and Deposit
Emirates NBD Savings Account
Smart S@ver Account
Family Savings Account
Currency Passport Account
Tiered Savings Account
Mudaraba Savings Account
GlobalCash Card
Manchester United Prepaid Card
Business Rewards Card
Corporate Travel Card
Mastercard Corporate Card
Mastercard Purchasing Card
Visa Central Travel
DMCC Corporate Card
Visa Corporate Card
Visa Purchasing Card
Business Credit Card
Visa Platinum Debit Card
Emirati Visa Signature DC
Go4it Visa Gold Debit Card
Visa Platinum Business DC
Visa Signature Debit Card
Visa Signature Business DC
Visa Platinum Debit Card
Visa Infinite Debit Card
Visa Classic Debit Card
Manchester United Platinum DC
Manchester United Signature DC
Salary Transfer Loan(Emiratis)
Salary Transfer Loans(Expats)
Scholar Plus Education Loan
Loan against Fixed Deposits
Fixed Rate Auto Loan
Green Auto Loan
Auto Cash Car Loan
Personal Contract Purchase
Fixed Deposit Auto Loan
Business Vehicle Loans
Commercial Vehicle Loans
Home loans for UAE Nationals
Home Loans for Expatriates
Loan Against Property for UAE
Property loan (Expatriates)
Mulhaq Loans
Commercial Property Financing
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