BNP Paribas Fortis Pelt 1 3 Broesveldstraat

I've been helped by this team for several years now (special mention to Erwin and Jimmy). Always honest advice on loans, investments, and insurance. Everything costs money, but sometimes being a good customer also earns you some extra perks. Keep up the good work!

I received excellent service at the BNP Paribas branch in Pelt. Audrey, in particular, deserves a special mention for her excellent and customer-friendly service. She took the time to answer all my questions and provided expert advice.

We were looking for the best home loan. As a KBC client, we compared various banks, including BNP Pelt. During our initial phone call, I was warmly greeted by Laurens. He seemed spontaneous and asked relevant questions to get a general idea. He then arranged everything internally for an online meeting with a colleague. This online meeting went smoothly, apart from the technical issues. His colleague, Erwin, helped us throughout the conversation. Hats off to him; he's a top performer who listens and empathizes with the situation. He also contributes ideas and makes suggestions, which we really appreciated. Moreover, he explained everything clearly using practical examples, which made it easier for laypeople like us to understand. For anyone looking for a loan, there's one person, and that's Erwin.

I've been trying to call, email, etc. since yesterday, but it's impossible to get in touch. My email is read (in which I ask for a call back), but nothing happens. So I have to go through a whole menu and keep hearing "You'll be helped shortly." No way. And they tell me I just have to sign to unblock a rental deposit account. My bank (Argenta) is much more customer-friendly, after all.

They're friendly and take time for their clients. They listen attentively, allowing them to provide accurate information and various options. Definitely recommended 👍