Al Masraf - Head Office & Main Branch شارع حمدان بن محمد الزاهية أبو ظبي

Very bad service Once renew new card they are transferring new ATM card to courier service they just call one time and after we call them said it returned to bank. I went bank and they said they don't have it. They are only focusing month end charges 25+tax. Me and my friends are opend account other bank

They are not given us our money . Since 20 days and said that aome people in the bank have some issues. This is not our problem. We.need.our money as.per.the UAE GOVERNMENT SAID . Cheap bank stealing our money

This is absolutely the worst bank ever. Starting from working hours, efficiency and customer service. Cheques are not accepted due own printing mistakes and they are making replacing or cashing extremely difficult. Bank is usually closed before end of working hours. Extremely difficult to deal with them considering that even not on emails they are not answering timely. Unfortunately I don't need yours customer service to contact me and apologise as all together you are unable and for sure wont change anything. Do yourself and us a favour by shutting down this and all other branches (if any). This is the worst bank which I have ever seen in last 15 years. It will be really shameless if you have audacity to even reply on this review saying how you are "extremely sorry" or whatever else you are telling to people which get constantly disappointed for dealing with you.

One of the horrible banks available in the UAE it took 1 year to retrieve a bank guarantee after applying 3 times for it, they have lake of staff in the customer service.

If you manage to work their it will be great. Thursday, Friday & Saturday are off ?