"Rola, (NBQ- BUR DUABI BRANCH) your exceptional customer service and expertise have significantly enhanced my banking experience. Your professionalism, patience, and willingness to address my concerns have earned you a loyal customer. You've demonstrated a genuine commitment to helping me. Thank you for providing outstanding service!"

Excellent service by honourable team,Since 2009 I am using this Bank,I never have any issues,Always I received prompt query from Ms.Layla (not sure spelling) from central BR.Umm Al queen, Dubai main Branch Mr.Elsylayed,Mr.Kkhalid Ali,one Officer from Jordan I believe,they are super helpful.wish all the best,keep it up.

Amazing service, super professional and fast, I recieved amazing service and treatment from Metwally, who definitely delivered oustanding performance. Thank you Metwally

The security guard is well knowledgeable. He provided me with all the informations I needed. My transaction went pretty smooth. I filed a request for Labour Guarantee Refund and I received the cheques in 10 days. I'm so grateful for this quick and reliable service Thank you so much.

Best staff in the branch if you have any problem come to me directly to solve it. If you ask about me you will not loss the way. With a respectful conversation and smily face

Worst experience with this bank, Staff doesn’t know how to treat customers. Too much paper work for simple things in this digitalized world

If you want to be mistreated Please go here. The worst customer care I have ever seen. I wanted to start a simple account, visit-1 brought all the documents needed, they asked me to bring few others as well as asked me to make changes on my salary certificate. fast forward 4 visits to the branch, they again asked me to make changes on salary certificate, frustrated at this point, went to the bank Assistant Manager, told my entire ordeal from 1st visit to my 4rth, instead of helping she said "dont start a account here,Go now" when i said this is not the way to treat your customers, She said "I don't care".She was snacking while she spoke to me (it wasn't lunch time), this clearly shows their professionalism. Left without opening the account, I wonder who hires these people.

The worst bank in the world. For their mistake coming here three times daily 3-4 hours taking. Customer service staff is very cooperative especially counter 5 but teller staff is very bad no words to describe their ill manners and very bad behaviour with the customers. Why people come to this bank? Because we are pushed to come. They are contractors of labor bank guarantees. Insha Allah very soon their shop will close. No more bank guarantees. They don’t deserve even one star.

Waiting 2 hours to see customer services is unbelievable. They are talking and chatting MORE than helping their customers. Worse services ever I’ve seen in my life.

These people are ruthless and even dnt listen to you at all and specially they wont imagin u human have no courtesy and ethics to treat customer.. Reallyhad bad experience on sharjah branch