Saudi National Bank Prince Turkey Street Alkurnaish Al Khobar

Worst customer care service. Many of the counters would be empty and only handful of representatives would be available to serve customers. Visit only this branch when you have ample time to waste

I went to this SNB office to update my records because I used to have a Samba credit card. Before coming to this branch, I attempted to use the SNB onboarding application many times but was unsuccessful. I went to this branch early in the morning. Surprisingly, just two employees were seated at their workstations. ?Mr. Ibrahim, the customer service representative, assisted me in completing all of the necessary paperwork for my transfer from Samba to SNB. His professionalism pleased me, and he assisted me in registering for the SNB online banking service and showing me how to settle my overdue credit amount in SNB. ?Finding car parking near this bank will be extremely difficult because of the main road. I did not find any reserved car parking space for disabled drivers but the entrance of this bank do support accessibility for wheelchair customers thanks to the ramps.

Very bad experience. My account is Diamond and when I went there, I found no one in the teller area. The only one working there asked me to go to the gold customers section. I went there and the same thing happened, no one was there. I had by end of the day to go to the normal tellers and wasted some time there. Typical SAMBA treat.

Bad costumer service. Samba is not the same as before i been using it since high school until my adult life. But considering another bank, sambaonline and costumer services is bad. They will even read the reviews and ignore it.

Their service is improving and getting better.