HSBC Bank Middle East Limited - Head Office دبي وسط مدينة دبي دبي

I wouldn't recommend HSBC bank to anyone and as they say 'Think transfer think HSBC', NEVER think HSBC. Transfer from any other bank would be better. I did a International transfer to USA for 10,079.68$ USD. Due to some HSBC mistake my funds was stuck and never reached Beneficiary. Beneficiary recommend me to recall, i did a recall. Beneficiary bank gave back 10,079.68 $ USD extact amount. HSBC ate my money. 'Transfer rate difference' it gave me back less amount. They didn't charge me for the recall as i told them its their fault but how come when doing a recall and especially when its HSBC's mistake, how come think think to earn a profit on the rate difference?!?! Its a recall, not a transfer! They should give exact money back as Beneficiary bank WellsFargo did, WellsFargo could also say rate difference and give a less amount than 10,079.68 $ but it was a recall they gave back exact amount. Shame that HSBC thinks to earn money on recalls aswell.

On 01.October.2022, I requested an HSBC CSR to issue the no liability clearance letter for a personal loan that I have recently paid in full and I was promised that I will receive after 7 working days. I made a follow-up call on 12.October.2022 but HSBC CSR explained that they made a mistake on the request and will raise another one but will expedite since more than 7 working days have lapsed already for the original request. I made another follow-up call on 18.October.2022 and was surprised that HSBC started their count of 7 working days from 12.October.2022 even though they made the mistake on 01.October.2022. As per HSBC CSR, I can expect the letter on 20.October.2022. It is surprising as well that even if you walk into their branch, HSBC still will not issue the no liability clearance letter even though the personal loan has been fully paid.

They have literally lost 5,000 USD after a wiretransfer they canceled themselves. Since three weeks I am calling the HSBC back office and no one was able to provide a single detail of what happened. There is just no one to call to escalate this problem. The worst bank I’ve ever had in my life.

Very poor level of service from HSBC , nothing like the team in the UK Management need to be urgently changed before the local reputation gets worse .. I have been a customer for 25 years but sadly changing banks as this one is no longer the same standard as before

$15 billion in banks profits yet little for the consumer. Robots on chats, automated phones and wait times off the chart. So much for "personal banking"