BNP Paribas Fortis Tournai 64 62 Boulevard des Combattants

Private Banking

Following a phone call I received from your company today, I was particularly surprised by the attitude of the woman I spoke to. Her tone was unpleasant, curt, and authoritarian. She asked me for a document I didn't have with me, even though I had clearly indicated that I would provide it at the scheduled appointment to open the account. Despite this, she insisted on immediately checking if the document was active, even though I had confirmed that it was. Honestly, this kind of first contact does absolutely nothing to inspire me to become a client of yours. This type of reception is truly something to avoid.

I'm a Fortis customer, but at a different branch. Nevertheless, if the staff could avoid gathering in front of the branch to smoke or vape... I drive past every day during rush hour on my way home, and I see them almost daily... what a sight. It's like being outside a café.

It's very difficult to get an in-person appointment, and on the phone they tell you the right person will call you... I'm still waiting for the call. I resend the request, and the response is the same: they'll contact you. Time is passing, and I have no information about my insurance. The new Fortis system is becoming increasingly disappointing.

For me, it's a good bank. I made an appointment a while back and was greeted by an advisor to open an account. The only problem is when you lose a card; it's very difficult and takes a long time to get a new one. The app is great and very useful. But I haven't been there in person for a few years. It's a very nice building, but you have to make an appointment. It's very different from the one on the main square, which has been closed for almost a year and hasn't been renovated since. I recommend this one and this bank. Be aware that phone calls can sometimes take a long time to get through.