Their service is just perfect

Best banking services in Kenya. Bank located along malindi lamu Road opposite Dr mattress shop malindi. It's also next to safaricom shop malindi branch. No long queues

Good customer care service

Apt customer service

Mostly crowded due to popularity but staff are polite, friendly. No red tape when you want to see senior management

Why don't you pick calls from customers 😠 after you've blocked their accounts

The place is good for everyone

So I have been following an issue about my reversal for 1 Good week. Mind you..it's not that I sent money to the wrong person..but I sent but their systems were down so the money never reflected to the receipt. I was not given whatever I wanted at the shop. After calling Equity every day the answer remains..our team is working on it..Worst service ever!!!!..Eventually I have given up!!.

Disappointed, after calling customer care they sent me to the bank. I did so but I met disorganized people who didn't help me.

Beware a conman at ATM Equity Bank, Embu. Snatched my card and money inside the ATM room. I went inside the bank to report but they took their time to cancel the card and the conman had withdrawal money from elsewhere. I was told looking for him doesn't help as he would just have gone next door where there is Kenswitch (this from back official so of course the bank is aware of this). And that ATM cameras are used when you say you didn't withdraw from the ATM and not to catch conmen.