Westpac Sylvia Park Sylvia Park Road 286 Mount Wellington Highway

I am very disappointed with the poor service I have experienced. Even when speaking with staff, calls are not transferred correctly, and instead of receiving proper assistance, customers are left answering unnecessary questions that waste valuable time. As customers, we expect efficiency, professionalism, and respect. Our money is being managed by your institution, so when we require service, it should not be this difficult or frustrating. I urge you to take immediate action to ensure staff are properly trained and customer service standards are improved.

Disappointed with Service at Westpac Manukau Field City Centre Branch I wanted to share a frustrating experience I had today at the Westpac Manukau Field City Centre branch. We went there to open a joint account, arriving well 11:00am before the 4:30 PM closing time. Despite this, we were told no one was available to assist us — not even briefly — because all staff were on calls with clients who had appointments. Walk-ins, we were told, simply couldn’t be helped. It was disheartening to be turned away without any effort to accommodate us or offer an alternative. We were willing to wait, and opening a basic account shouldn’t be a major task. The dismissive attitude made us feel like we weren’t valued as potential customers, just because we didn’t have an appointment. I understand that appointments help manage time, but some flexibility for walk-ins — especially when staff are visibly present — should still be part of good customer service. Westpac, this experience has made me question y

Note this brand is just next to Starbucks Coffee so if you have parked car at Pack n Save so you have to walk down towards next end of the Silviya Park Mall Directly coming just park next to Starbucks coffee or Kmart This branch is really good Staff here really helping We were in queue and “Vikas” staff members came to ask people to check if he can help with ATM Machine self services and other We told her about our banking query which was not related to ATM was relation to some banking document verification he directly helped us and saved lot of our time Really nice Good Job and Customer Service !!!

We are extremely dissatisfied with the service received at this branch. An appointment was scheduled at Westpac Slyvia Park, but upon arrival, a lady inquired about our appointment. Following a 15-minute delay past our scheduled time, we approached the customer service representative, inquiring about the cause of the delay, as our appointment was set for 1:30 pm. Surprisingly, he stated that we should have informed them of our appointment, despite being seated in the waiting area and him being the one who set the appointment. This experience highlights a lack of coordination between staff and inadequate customer service

Tanxin is very professional and detail-oriented. She answered my questions clearly and handled everything efficiently！