Westpac WestCity Shop 161A WestCity Waitakere 7

I would like to express my sincere appreciation for the outstanding customer service I received from your representative Sheree Hawkes-Ngature / WestCity-Henderson. From the moment I asked for my concerns, she was courteous, knowledgeable, and incredibly helpful. Every question I had was answered with clarity and patience, and I felt genuinely valued as a customer throughout the entire interaction. Thank you for setting such a high standard for customer care. It truly makes a difference, and it's one of the main reasons I continue to bank with you. Kind regards, Dhia Seger

Popped in after Easter break, only needed to get a card replacement, only 1 person on the counter, queue of people waiting, been waiting since 9:45ish, got out at 10:15. It seems all banks in nz just have queues of people waiting to be served

Poor service - if anyone bithers to answer the phone or ring you back after you leave messageS to call you back as per their request. Go into branch 2 people in front of me, one teller open, setving same customer for over 30 minutes and noticed at least 3 other staff wslking around or sitting at desks/ offices alo e - with the fairies? after closing time (4 pm???) eventually got seen and they could not issue me a new bank card on spot (25+ year existing customer) send away and hope I get within 10 days. I'm sure pharmac appreciates my nerd for more high blood pressure and hopefully i can find an alternative bank that appreciates and respects my business.

I went to the lincoln road branch for the deposit atm to find it's moved then I headed to Westcity where everyone can't get into the "24/7" banking area. I then call the help desk to get told it's a 3+ hour wait to talk to someone!!! What a shambles!!!! If you want people to use these services then make them available!!!

This was my first time using this branch and I received excellent service this morning. The bank teller was very patient despite the unusual request and both her and her colleague or supervisor who she asked to help were very happy and friendly to deal with.