Westpac Hornby Hornby Mall 418 Main South Road

Worst customer service and unreliable. Been waiting with my partner for 20 minutes since they booked us at 230 and one lady told us to wait for someone else to come served us. While we were waiting, there were two of them sitting in their office and not one of them come to check on us or anything like that. So I wouldn’t recommend this place for anyone.

I’m sure the people working inside are lovely, but my problem here is with the new atms they’ve installed. While making a deposit, every time without fail, the machines have rejected at least one note. It would be one thing is these notes were crumpled, that would be understandable, but they aren’t. These are the SAME EXACT notes that I’d withdraw from the machine only moments before. Even after retrying to deposit the notes on their own, the machine still rejects them. This is a minor inconvenience, sure, but it’s happening every single time since the new machines have been put in. I’m just hoping this problem gets fixed and the machines stop rejecting the same notes that they’ve given me in the first place.

Huge thanks to Alison of Hornby branch for going beyond fantastic service. I recently bought my parents in - father in wheel chair and mother with dementia - they'd had accounts hacked by a scammer. Alison was kind, patient and sorted everything - even staying with us well beyond closing. I am so full of gratitude.

Old lady with ginger/brown bob and glasses is extremely rude and unhelpful and could do with a lesson in customer service. Working 10th Sep 10am

Gabby was fantastic! Had to change my last name due to getting married, she asked to see a photo of our Star wars wedding (it wasnt busy at the time) - Amazing customer service, we forgot to sign something and she posted us the paperwork to fill out and send back (however we ended up coming in and signing them) but she went above and beyond when I had seen her. You are truly an asset to the company by taking time with your customers! May the force be with you always xx