Wells Fargo Bank Ste 1 1620 4th Avenue

Only staff one teller at a time making wait times pretty long, you would think busy days they would at least have two tellers. Nikole is amazing and she treats everyone kindly from what has been observed. Ive not had a bad experience outside of this.

This morning I visited this branch looking to make a simple transaction: cash my check, then deposit into my account. My interaction with the bank teller, Decontee, started off uneventfully pleasant. After our polite hellos, I very clearly explained what I was looking to do, and she very quickly got to work on her end. After about the first five minutes (at which point I very well figured I was going to run into an issue) she states that all she will be able to do is deposit my check, with only a partial amount being available immediately; the rest will have to wait until next-day. I stated that I was confused as to why there was an issue today, being that this exact transaction is something that I’ve done in the past with zero issues. Furthermore, the check I was attempting to cash wasn’t new to my account history. It was a payroll check from the company I’ve been working for, for the past year. What happened next, I can only attribute to her own insecurities projecting from her inc

Bad bank charges $5 for a money order and my wife has an account there and I hope she closes it and I will never bank there and the only building boarded up cause they know when Trump wins their bank windows are going to represent their business sense smashed glass.

What a dreadful experience! I came there for the notary service to notarize a signature. The banker pretending to be helpful explained that he was not happy with the white spaces where the signature goes! Disappeared for 20 Minutes to talk with his manager, came back and started to start talking about taking an oath ( he or me?) until I interrupted him to ask whether we can now proceed, which he then rejected because he was still not happy with the white spaces where the signature goes. That was half an hour of my life. It took the UPS store next door five minutes to notarize the exact same letter. In hindsight almost funny .. For the record, I’m a longtime WellsFargo client and had many excellent experiences with their bankers also at this branch. I will avoid this branch for a while and assume that WellsFargo’s performance review process will take care of this particular banker (and manager).

Very friendly tellers, but internal processes seem designed to make it difficult to close accounts. There was no way to close an account online, so I went to this branch- I arrived at 4:30, and was told I would need to close the account with a professional banker (not a teller) and this would take 30-40 minutes, so I would need to come back another day. I was able to withdraw all of my money. The following day I called the customer service line and navigated automated prompts to speak to a representative to close my account- the phone system told me it would a 40 minute wait until a representative was available, but I decided to wait it out. 30 seconds later a real person picked up and we were able to close the account in less than 10 minutes. I can understand that a departing customer is low priority, but it seems like the Well's Fargo standard process is to deceive customers to make it more difficult to close accounts.