My account has been locked since last weekend. I have had nothng but trouble using online banking. I am about ready to cancel every cent I have in there; I have been a customer for over 20 years starting in Seattle I hate this online banking, and worst of all you can't talk to anyone to tell them how bad and frustratng this is.
We've been banking with them a little over a year now... we love this branch, everyone is always so welcoming and friendly. I had issues with my online banking app, and they took the time to figure it out, and got it working before I left. The management is knowledgeable and professional. The staff remembers us when we walk in which is important because it makes customers feel more comfortable and that they matter. Thank you Marysville branch
Been a member for 20+ years been good today i turned in $ 600+ rolled change went smooth an easy !!!
I'll say, I've always loved KeyBank. Luke is one of the many reasons why. He is professional, courteous, intelligent with company policies and abilities, and has always directed me to the right place when he can't help me fully. He has always made everything easy anytime I walk through the door of this particular branch. Thanks, Luke!
Key Bank at the corner of Pacific and 84th are one of the best people I've known I look forward to seeing their smiling beautiful faces. I have to say that one of the assistant managers helped me so much immediately when I got scammed and there was fraud from a third-party in another country she was there so supportive and quickly. Thank you KeyBank for hiring such beautiful people .
Laura Hickman is, no doubt, the worst example of customer service I've received from any banking representative, ever. I have pleasant experiences with every other staff member, however, my experience today was enough to never return and to leave this review.
I had a simple inquiry. Make no mistake, this complaint is not that she was unable to help with my request (despite another staff member confirming they could). The problem was that her attitude and tone were instantly aloof, condescending, dismissive, sarcastic, passive-aggressive, self-important, and she refused to admit anything was wrong – smirking and raising eyebrows as I asked if she thought the way she was talking to me was appropriate. Perhaps some additional training on how to speak to customers might be a quick fix. Maybe try: "Hello, I'm Laura. Thanks for coming in today. How can I help you? I'm very sorry, I'm not able to help you with that, here. You might try this..."
Regardless of your need, if you get sent to La
My grandmother's husband has alzheimers and his daughter whom is poa stole hundreds of thousands from account as well as their stock broker. She notified the bank and they didn't even stop transactions. She has 1.2 million taken down to 30,000 in 8 months. Worst bank ever and see you in court!
It is a shame that customer service personnel are so rude and condescending. I had to deal with Laura Heckman today regarding an account that we have not been able to access for over 6 months. She could not help us because they handle that at another office. I have spent countless hours at this bank trying to work on an estate account. We asked for the manager and was told he was out of the office. I spent 5 minutes explaining to her the circumstances. She paid not one bit of attention to our concerns and when I tried to explain it again she became defensive. She has no authority to talk to customers that way. She is not an asset to this company. We ended up dealing with Robin and Lorrie who were courteous and helped us.. I see other complaints about her on your site, obviously this is an ongoing problem and hopefully will be resolved.
If you have time sensitive important documents and have to have them sent by this office, DO NOT!!!!!!!!! I had 2 large accounts with Key Bank on 200 West Beau Street and the girl there TOTALLY screwed up my papers and they were NEVER delivered! So, now I have to resend the information(NOT THROUGH THIS KEY BANK!!!) and the check I was suppose to get in 7 days , it will now take possibly 2 MONTHS to get straightened out because of her bubbling mistake! Of coarse, nothing will be done about this through Key Bank because like a lot of other banks, they can do no wrong! Sickening! Also, the Female there that screwed everything up had a HORRIBLE attitude and seemed like I was a bother to her. Unreal! PS- Don't bother contacting the E-Mail Address given by the "Owner". Tried to contact the "Owner", but NO response, surprise surprise, and I kinda figured that. They just don't give a damn.
I needed to deposit money into a customer's account of the bank it needed to be accessible today because it was a down payment on housing. I asked an associate best ways to make sure the money was accessible today. We decided on money order. I went to get the money order came back deposited it talked to their customer and was told that the money was on hold until tomorrow. And only $100 of the $900 was accessible so they didn't have the ability to make the deposit for housing. When I went back to the bank to address the issue that the money was not accessible like I was told. I was told by the branch manager that I was never told that which was not true. Instead of actually coming up with a resolution so their customer could get access to the money she opted to just give me the money order back so I could find an alternative way to cash the money order when the bank already had its account information on the back which means it was already processed. At the end of it the customer who w
