Wells Fargo Bank 4740 Lebanon Pike Hermitage

The new renovation goes to show how disconnected Wells Fargo is from the community. It looks like a coffee shop inside of Google headquarters now, which is ugly as hell in this area. I mean seriously corporate, have you ever seen an 80 yr old man try to sit in one of those weird chairs that look like something from a 90s cartoon? It's embarrassing for him and you..... Also my favorite part was deleting Teller stations. Yeah, I noticed. Want to know how? Line was longer than normal behind me and once again, you are paying a (very nice) person to stand there and refer me and everyone else to an ATM which doesn't do what we need. The ironic part is, you took out someone's physical desk to add a completely separate ATM inside to point at. Honestly I find it insulting you think I'm not old enough to know what an ATM can and can't do... Great job Wells Fargo 👏 P.S. The staff at this location is wonderful and is not my concern. Never had an issue with them in all the years I've been. They

I made an appointment and visited the branch for a large wire transfer. They greeted me when I arrived and I was able to start the appointment early. The associate I worked with was fast, friendly, and knowledgeable. I did not feel rushed and my purpose for visiting was handled professionally. No complaints.

I worked with Brandon and Shalletta at this bank. They were SUPER nice, super efficient and tremendous help. This might be my new favorite Wells Fargo location! I wish Wells Fargo could clone Brandon and put them as a teller in every location.

I've never had such a positive and stress-free appointment at a bank. Banker Brandon Rose did an amazing job guiding me through all of the information in a way that I could understand. Brandon was genuine and honest, which was paramount in eliminating any anxiety I had before entering the building. I have had to interact with a lot of bankers in the past but Brandon's people skills and communication skills far out performed any other bankers I have interacted with. If I was the bank manager, I would do what I can to retain good bankers like Brandon by offering highly competitive wages and benefits. I will definitely recommend Wells Fargo to any of my friends who are looking for a new place to bank with.

First of all, I'm an expat working in the U.S. on an E-2 Visa from Korea, so when I opened an account, I had more problems than I expected because I'm not a permanent resident of the U.S. (as I am not a Green Card holder). I was actually worried when I saw the ratings here, but when I made an appointment and visited, Matthew, the guy who I made the appointment with, was the best. He listened to all of my concerns and gave me great advice on how to resolve them. And finally, I opened an account. I am very grateful for his response and will definitely be contacting him again in the future if I have any issues. Don't let the ratings put you off, give them a try. I'm sure you'll have a great experience!