Wells Fargo Bank 460 Broadway Manhattan

This review is for the representative Franklin Ramirez at this location. He is very kind, knowledgeable and very helpful. The branch has a nice layout. Thank you!

My account was moved to this branch even though I live and work in NJ. PATHETIC

Very good customer service when another branch would not help me. Thank you Joseph!!

The worst banking experience ever, I closed my account without even using it. I opened a Wells Fargo Checking account and wanted to set up a direct deposit with my employer. In order to set up my direct deposit, I had to have my Account number & routing number which I don't have, to get that I need to open online banking, in order to get online banking I need a PIN and I have never received my PIN or checks. I called customer service they said I will receive my PIN in 7 days by Mail and recommended me to go to the local branch for faster service. I went to the branch to get my PIN, they asked me to wait for 45 minutes. I asked for a branch manager, Mario showed up and said that he can't help me, it's a standard process I need to wait. At that point, I've reached the boiling point and closed the account. Useless bank, useless staff and useless manager. I opened a new account in Chase and was able to use it in under 10 minutes.

It had a great and smooth experience. Once I entered the bank a lady approached me and assisted me I had an appointment booked in advance at 3 and then diamond Jenkins approached me at 2.30 Pm and was so helpful and got my account opened in less than an hour. Amazing service and staff very smooth and helpful until you leave. Highly recommended.