UnionBank of the Philippines - Makati Ave Makati Avenue corner Durban

My banking experience was fast and easy, but more than that, the staff were warm and very helpful. I needed to go to the bathroom, and I asked the guard. He said it’s an employees only bathroom but that he just has to tell the staff and it’s ok. So he endorsed it to the staff and one person in the staff room and I used their very nice and clean toilet. Booking my transaction was also easy, I used their iPad and deposited my money. I also needed to close an OR account and inquire about a transaction that I wasn’t sure went through. The account I was closing wasn’t in their branch but they gave me clear instructions, forms, and even found me an envelope for all the forms. They initially said that if it’s a dispute they won’t be able to check until 24 hours later, but they did their best to check and confirmed that the deposit did go through with no problem.

Poor customer service... it takes an hour for single transaction ... Compare to other bank🤔

It takes hours for a single transaction. This branch doesn't have a sense of rush. There are 3 to 4 tellers but I don't why every after transaction, they needed to stop calling customers for 10mins.

Make sure you don't have any issues with your transaction or your account. UB have the worst service. Very difficult to get a hold of someone for assistance.

Mediocre customer service. They’ll rip you off via credit card