Swedbank 10 Nygatan Vallda-Tingsberget

They told me the account had to be deleted cause i dont use it. Neither do i have the setting for internetbank service, which is irrelevant anyway. Very wrong info and bad customer service in general.

That this bank even has any customers left is a mystery. Just a bunch of pensioners who have problems with Bank ID and Swiss who don't know their mobiles which results in long queues, maybe the bank should focus on mobile support instead.

Hi, My name is Edwin Karlsson and I want to complain about the absolute worst customer service experience I have ever had. Yesterday, September 17, 2025, Swedbank blocked my account without warning. The reason was that I had traded cryptocurrency via a legal and regulated platform that follows EU rules. When I called your customer service to understand why, I was hung up on twice. Every time I call, I have to start over from the beginning by explaining the whole situation. The first person I spoke to gave me the wrong information and the next one said the exact opposite! Both times the call was cut off by you - something Swedbank always claims is "technical problems". Third time was a good thing, I finally got to talk to someone who said I could go to the bank branch in Kungsbacka with my ID to unlock the account. So I had to take time off from work (between 1:00 PM and 4:00 PM), even though I had to pick up my daughters from school. At the office I was met by a woman named Catherin

Super bad! Not having the bank open during the day when you work with service is under all criticism. And don't get me started on saying we are open on certain days. Now I will review my future bank choice, time for a change. If you read the other ratings, we can probably all conclude that you will not win customers as bank of the year.

What a waste. Change bank! Unfortunately you can't give zero stars...