ASN Bank 195 De Diagonaal Almere Stad

Worst experience , I have been trying to file a claim for damage , the form doesn't work after you fill in everything , it gives error. I must have tried 5 times. I call customer support and they ask me to go to branch , the service employee also tries to file claim and gets same form and same error after trying 2 times. 4 hours wasted already without any results. email is sent to claim department but no response yet.

Kind and helpful staff, cute little bank.

SNSbank, where people are supposedly the central focus, is becoming more ridiculous by the day. It's one of the most expensive banks, and has implemented drastic cutbacks, resulting in even more customer unfriendliness. It's no longer reachable by email, nor in person due to the massive closure of branches, and limited opening hours. The rates are rising disproportionately to the reduced quality of service.

An attempt to open a joint account with my girlfriend took more than 3 weeks and ultimately failed because we simply cancelled the application after getting stuck. We were sent back and forth; she visited the Utrecht branch 3 times and I the one in Almere 2 times. Additionally, we both called the contact center multiple times without success. Call appointments are also not honored; downright bad service.

Friendly but giving incorrect information. On-site, I was told I could simply get a loan for my reason. And two weeks later, after we submitted all the documents, I couldn't get a loan for my reason. A bit of a waste of my time. I think it would be wise to explain better to your staff what is and isn't possible.