DBS Thomson Branch (All Services) #01-45 Thomson Plaza 301

My helper was at dbs Thomson’s branch to open her dbs account as I have encountered many difficulties trying to open her account online due to her previous employer having opened for her but did not tell her the account details. We are received professional, excellent, patient and a very welcoming help by Adam at the counter just this Saturday. Truly one of the best experience I have had at the dbs counter experience. Thank you Adam for helping my helper so that she can safely deposit her monthly salary and your willingness to communicate with her in her native language truly very helpful and up another level in terms of service. Really exemplary service level Thank u very much !

Compliment for DBS Thomson Plaza Branch Counter Staff – Catherine Chay ⭐ I was served by Catherine Chay at the DBS Thomson Plaza branch on 22 September 2025, around 4.00pm. As an 86-year-old customer requiring wheelchair assistance, I truly appreciate the way Catherine attended to me. She displayed remarkable patience, clarity, and dedication, carefully guiding me through each step and ensuring I was comfortable throughout the process. Catherine delivered efficient, accurate, and customer-focused banking services, handling my transactions flawlessly while ensuring full compliance with banking regulations. She also took the time to explain relevant banking services clearly, demonstrating both professionalism and a genuine commitment to customer care. Her attentiveness and warmth made the entire experience smooth, reassuring, and pleasant. I am sincerely grateful for her outstanding service.

My brief encounter with this branch was a pleasant one notwithstanding the longer wait time than usual. Adam attended to my queries with patience and kindness regarding my late aunt's accounts. The first person to show compassion and empathy for the loss. Have dealt with 3 banks so far and he is the first to show human empathy. Shuffling into the digital age has bred service personnel without human warmth, bank less, live more? If you meaning living without compassion and kindness then yes we are definitely heading that way.

Was at Thomson branch for casa gating promo. All service staff were friendly, explained patiently, and overall was very efficient. One of the best bank services ever in sg.

Xiaochua was very quick and helpful with some really complicated matters i had to resolve. Bad reviews mostly come from people who had to wait long, so its recommended to get the online Q first before coming. Long queues != Bad service.