CIC 3 Rue des Coutures Torcy

I went to this CIC branch even though I don't usually bank with them. Although they couldn't process my request directly on the spot, the service was truly professional and efficient. The receptionist immediately contacted my usual branch, which meant my request was processed almost instantly. A big thank you to the receptionist for his professionalism, responsiveness, and willingness to help despite the constraints. Top-notch customer service! 👍

I'm changing my opinion about CIC Torcy because, since Ms. Martins left, their professional service has really deteriorated. Her successor doesn't respond to emails or phone calls. The response we received a month after sending several emails and making several calls was: "Go look at the terms and conditions..." We spent two hours on the phone about insurance, and she still couldn't resolve it, asking pointless questions. We also requested a different advisor, but the manager isn't responding either... We are very disappointed.

Ms. Adnet is the very definition of efficiency, speed, and quality. If you need to complete your projects, I highly recommend Ms. Adnet. Meticulous work and impeccable results.

CIC charges exorbitant overdraft fees; it's truly outrageous, especially considering I have savings. I decided to close my accounts after repaying my mortgage for my primary residence, and then: The employee's behavior when I returned my bank card and checkbook was scandalous and unacceptable... Goodbye CIC, you won't see me again.

If I could give one star, I would. Ms. Adnet, barely five feet tall, is anything but an advisor. She gave me a very poor reception and made some inappropriate remarks about me. She said, "I've been in this business for 17 years. It's not some 20-year-old girl who's going to teach me how to do my job." I discreetly recorded our exchange on my phone, and I'm going to make sure this is reported to the manager. I was planning to open an account with CIC, but I won't because of this bitter woman.