Chase Bank 7701 State Line Road Ward Parkway

It felt like old school banking in a good way. I was greeted at the door by the manager and she got me and my kids sat with a banker right away in their office. I haven't had to actually go into a bank in over a decade because I do everything online, but my kids wanted to go in to open their first checking accounts. The banker made it super fun experience for my kids and even told about how they would save half of their birthday/Christmas money every year and they had thousands saved by the time they went to college. Now they want to go back and open savings accounts lmao.

~ 2 weeks ago ~ 🤩MacKensie (sp?), Teller was great! 😀 Great personality, customer service skills & very efficient! 😀Made me feel comfortable & special. 😀 Exceptional customer care with a smile!!! 😀 Made my overall experience easy breezy! 😀 (Not an account holder and cashing a payroll check from employer who has an account with J.P. Morgan Chase.). . . Thanks! 👍🏾👍🏾 Rated: 5 stars 🌟 🌟 🌟🌟🌟 Julia J. 🤑 Happy Customer 😍

This is by far my favorite Chase Bank to go to, everyone’s so friendly and knowledgeable and the atm is easy but I wish I could get $5’s from it

I had an excellent experience at Chase Bank. The establishment was welcoming and extremely clean which made me feel secure. The staff was friendly and knowledgeable. They explained everything to a T" and navigated me through the process. I was in and out feeling completely satisfied with my service. I would strongly suggest backing with Chase.

My fiancé and I opened a Chase credit card about a month ago. Since we have opened the account, it has been declined over 5 times in around 10 attempts to use the card. Not only is this embarrassing but is severely inconvenient. We spoke with the Chase fraud team on multiple occasions each time the fraud team member saying this would resolve the issue, but it never did. When speaking with the team members it was very hard to understand them as they had a very thick accent and poor phone connection which just added to our frustration. Probably the most frustrating thing about the entire situation is we have many friends that have a Chase credit card that had nothing but good things to say about Chase and they had zero issues. Not the case with my fiancé and I. We eventually were so frustrated that we ended up having to cancel the account as it just wasn't worth our time to call Chase nearly every day to tell them the charges were not fraud but us just living our normal lives.