Chase Bank 50 State Street Downtown

If you aren't going to let folks use the ATM when you aren't open at least take away the card reader outside the door. Leaving it there makes the statement of its broken, but its always been broken. Take it away and at least you won't have 90% of the reviews of this branch being about folks complaining about the ATM not being 24/7 accessible to members. Or you know, maybe fix the card reader?

I had to change banks and made an appointment with Melissa. Her attention to detail and guidance was just what I needed coming from my old bank. If you are looking for a great personal banker, she is the one.

Bank and vestibule with ATM are only open 9-5 on business days- when most people are busy working. They really cant leave the ATM available on off-hours? And the few times I have actually gotten to use the ATM, it gave me an error when trying to withdraw cash.

Its RIDICULOUS! Whoever heard of an ATM kiosk being closed on the weekend? The whole purpose of an ATM outside the bank is it's supposed to be 24 hours. And we weren't the only ones fooled by it, other people drove up and were befuddled just like we were! What a rotten Chase bank

I had a terrible experience at this branch. I arrived with all the necessary documents from another branch and had a 3 PM appointment. When I returned at 2:55 PM, I was greeted by Melissa Jayme, who didn’t even realize I was her scheduled appointment. She initially said she likely wouldn’t be able to help me, and only after a teller informed her did she proceed with the appointment. I explained that I was handling my late grandmother’s account as a beneficiary, but Melissa showed no empathy and was dismissive the entire time. She requested two forms of ID, and when I provided my passport, she seemed irritated and questioned if it was sufficient. She also doubted my notarized documents and went to ask a teller, who confirmed they were correctly completed. Instead of helping me, she came back and insisted I complete forms that I couldn’t even fill out without knowing what was in the account. She ultimately did nothing to assist me—just wasted my time. Dealing with the loss of a loved o