BBVA 8 Calle de Juan Ramón Jiménez Chamartín

I only wanted to open an account, which was already a struggle. But in addition to that, the banker tried to pressure me into contracting an insurance, telling me it is mandatory for any new client, which is totally wrong and illegal.

Probably the worst bank I’ve ever visited. Slow. Nothing seems to work right. The “take your turn” ticket machine rarely works even though we are “clients.“ Getting cash is a chore. And have to repeat all my information every time.

What is happening with your costumer service, you keep us waiting even if we have the cita for that time.... no one attended any call

Its several has aways been horrible,why do people allow it to exist.

I had the misfortune of visiting the worst BBVA branch in Madrid. Meeting José, the teller, was quite an experience. Just reading some of the reviews for this place is enough to give you an idea of ​​the kind of person who works the teller: rude to customers, arrogant, and lazy. As you rightly told me, "File as many complaints as you want." And so I did. PS: Please update the opening hours displayed, because this guy drops his pen at 2:00 PM, even though they're supposed to be open until 2:15 PM.