BBVA 24 Avenida del Mediterráneo Retiro

How is BBVA still in business in Spain? Look up any branch and read their reviews. Finding one with a rating higher than 2.5 stars is nearly impossible. This pathetic level of customer service should not be tolerated in any country. It’s time for Spanish authorities to investigate BBVA’s biased, discriminatory practices against foreigners and their complete disregard for basic customer service standards. As a new resident in Spain, I needed to open a Spanish bank account. I had heard about banks being notoriously inefficient due to limited hours (closing around lunchtime, closed on weekends, and offering limited self-serve options). Despite these outdated practices, I followed their recommended process: setting up my account online and then heading to a branch to verify my identification and make a deposit. At the first branch I visited, I was turned away because they "don’t speak English," and my basic Spanish wasn’t sufficient for them. Despite offering to use Google Translate to b

Useless bank. You can’t even pay a TASA here. What’s the point of having a bank if you can’t even accomplish the most simple of government forms. I’ve been in remote banks in the desert of Almería and even they have more functions than this bank in the center of Madrid. What a joke.

I needed to receive two documents, everything was done fast.

It takes a very long waiting time before they can entertain your concern and ended up leaving the office because even after an hour waiting for your turn still nothing. Maybe they can work faster. People come to ask help and to understand things about their account yet ended up leaving the place because they were unattended.

The worst branch I've ever been to. The staff is unhelpful, the wait times are excessively long, and I sense a lack of knowledge and terrible customer service that leaves much to be desired. They clearly lack interest and a real desire to work. If it were up to this branch, I would cancel my BVAA membership. A complete disappointment.