Wells Fargo Bank 6711 US Highway 98 North Lakeland

2 tellers for a line to the front door is inexcusable. They have employees that walk around but don't do anything. They had one person taking out a large sum and instead of transferring that to another agent that can work with them one-on-one, the teller says she needs to get more money and is gone for awhile. The guy said he wanted to count and was directed to another area. Why not do that from the beginning! Saying "sorry for your wait" isn't enough. Action needed to be taken to manage the flow and cut the wait times

I recently had a disappointing experience at my local Wells Fargo branch. One of the representatives who was black woman, was unprofessional and rude. She ignored my greeting and seemed disinterested in helping me. Despite my efforts to resolve the issue, I left feeling frustrated and undervalued as a customer. The lack of professionalism and courtesy was disappointing. I hope the bank takes steps to improve its customer service standards on training this specific representative, her attitude was horrible and the angry look in her face gave the impression that she hates her job so much she has to take it out on customers… she has to go

Haha, this place was an absolute joke. Made an appointment for 4pm February 5th 2024 for two things. 1. Open an account for my new job. I'm a new customer. 2. I needed a document notarized. I arrived at 3:30pm and said 4 times while waiting to a Hispanic lady there. That I need to open an account first, that's 99% of the reason I'm there. The person who had my appointment ran behind, and at 4:12pm, the Hispanic lady took me. And I once again said "I'm here to open an account, and get a document notarized if there's time" And her BEAUTIFUL response was. "Do you have your I.D. and debit card for your account with us? We only offer notary services for members" Once again I had to EXPLAIN that I'm there to open an account. And then she said "Oh that'll take an hour, we can't do that" Like Jesus Christ that's why I made my appointment at 4pm, I've never met an adult with that little intelligence in a long time. So I called Bank of america in her face, who was happy to take me as a walk in,

Every single time i need to actually sit with someone at the bank you either can absolutely never get in the same day or if you have an appointment it runs 20-30 min behind. I have a business and a full time job sometimes i need assistance with things and cant necessarily make an appointment i have to figure it in my schedule. I have banked here for years but this is so aggravating never being able to sit down with someone with out multiple days notice. Then if you need to be a walk in they wont fit u in they tell u to wait the day out and hopefully someone cancels.

The worst Wells Fargo bank in Lakeland, this people doesn't care about your time ever if you have an appointment WOW they are so fake when you walk in ( hello 👋 ) etc and then forget about we are paying a fee for out accounts etc. ... ahhh now let's wait for the same reply below this review post.. saying...." the same copy cat reply of all others bad reviews" COMMON ! about sending an email to them regarding this matter.