Wells Fargo Bank 24 East Lancaster Avenue Paoli

I haven't written a review or rating anywhere in at least a decade but I felt it necessary in this case. I've had some clerical issues obtaining a new ID from PennDot which made accessing my account difficult. That issue has been repeatedly solved by lead teller Heather R. She has worked patiently on a few different occasions to help me access my account when I'm sure she has had no obligation to do so. To put it bluntly, Heather has saved my butt more than once and I am very appreciative of that. She's great at her job and an asset to the Paoli, PA branch. I am very thankful to have had her assistance. I should also mention Todd G. who I have only interacted with on one occasion but his kindness and sincere concern left a great impression with me as well. In closing, my final decree is awarding Eddie the prestigious Employee of the Month title for his always pleasant disposition and friendly conversation. His recent absence has not gone unnoticed. My best wishes to all in the New Y

This afternoon I needed important extensive documents notarized on a rush basis. Todd Gibbs, the Notary at WFB in Paoli provided excellent service and advice and could not have been nicer about this process. He spent an hour making sure all documents were properly executed.

I was requesting Notary service at this branch. The quick answer was No. I lodged a complaint to this executive office and got a call back apologizing as bank manager provided incorrect information. I hope executives will coach the branch manager that banking is a customer service business. I would not recommend this branch to anybody unless they change staff

The people in this branch are very nice, and the building is cool. But I want to give a special thanks to the manager Shane. I had come in looking for euros, and this branch was all out (it was right before Christmas, I guess others were looking for a gift for college students as well). He overheard my interaction with the teller, and caught me before I left the bank. He took down my contact info, and after calling three other wf branches ( all in my general direction home), he located the fifty euros and placed them on hold for me.

Met with Todd Gibbs and he was beyond helpful and went out of his way to please and find solutions to my issue. My only suggestion would be for him to dress more like the other banker, Constantine. He definitely didn't get his shoes from Target. I'm guessing DSW and guarantee he dropped at least $55 on those puppies!!