Wells Fargo Bank 1222 East Vine Street Kissimmee

I had a great experience of opening checking account at Wells Fargo. They served me quickly, even if I was late for my appointment, the manager quickly resolved the issue by connecting me to Vanessa. Vanessa has been so polite and friendly while going through application process, she assisted me in depositing process as well by showing how ATMs work in the U.S (as I am new permanent resident of the U.S who arrived recently). Thank you, Wells Fargo, I will be your long term customer from now on and will recommend you to my close people as well!

We are not clients of this bank; we were simply there to submit paperwork regarding someone who had passed away. Our appointment was scheduled for 1 pm, yet another employee informed us that the staff member we were meeting with would be 15 minutes late. The branch was completely empty, and the only explanation given was that she had taken a late lunch. If there were issues preventing them from calling ahead to notify us, that was not communicated. Overall, this was an extremely unprofessional experience. I would not open an account here or choose to work with this team in any capacity. Customer-facing roles require reliability and communication and this branch fell short on both.

There automated system does not recognize voice. I said change pin repeatedly for 10 min and got nowhere finally a banker got on the line and told me I had to use the automated service option even though I told him when I did it did not work. My card was locked after so many incorrect PIN numbers and they refused to give me my pin or help me unless I go into the branch. I knew they could send the pin by mail so I had them do that. Some ppl have to work a 9-5 and cant jump up and leave work to go to a bank. The guy on the phone won’t change the pin possibly for security reasons but then doesn’t even unlock the card. Certainly he has the ability to unlock the card. It took 28 min to change my pin finally when the automated system got around to business and stopped pissing me off. I am on the verge of closing the account to avoid the frustrations. With all the bank options ppl have this frustration should not be a problem. Cash app is a good option instead of having to go out of my way wi

The worst branch location. No one is ever at the drive through and phone is never picked up. It just rings nonstop. Why have a Commercial Lane if no one will be there to assist customers. 1/21/26, 1:50pm Again no one at the drive through. Someone finally showed up and no acknowledgement at all. Just took my deposit and disappeared again.

This branch of Wells Fargo has been my bank for years and they have treated me with respect and professionalism since the beginning. Today, Yanelis provided amazing service when opening my savings account, was very detailed and professional 👍