Virgin Money 82 English Street Carlisle

Good staff, only doing their job, -1 only because Club M Insurance is a joke (AIG, not at fault of Virgin Money)

Went to open a bank account face to face . Couldn't do it try on line 2 months still waiting

Had a potential issue either my bank card, quickly resolved. Additionally a problem logging in on my phone app, again quickly resolved- excellent customer service from the Carlisle staff.

Very disappointed that they have reduced the hours they are open and now closed Saturdays. Covid was the excuse but thats gone now. Accounts to close and move on to another bank where they are open hours working people people can use. You shouldn't have to take a days holiday from work to go to a bank.

Pathetic bank gave me wrong rate on an account went in branch Carlisle used phone 📞 ther 1 hour waiting to get through to head office.couldNOT waste of time as soon as I can will leave Virgin Bank and move to Newcastle building society very helpful take note Virgin