TD Canada Trust Branch and ATM 7008 Number 3 Road Richmond

I will never work with TD Bank again. I wanted to get advice about a business account and a business credit card. They said they would connect me with a specialist named Steve, but after more than two weeks of waiting, there was no contact. When I followed up, I was told he was on vacation. They said they would connect me with another specialist and scheduled a new appointment. The appointment was set for October 23 (Vancouver time), there was no mention of Eastern time at all. I got a call at 6 a.m. (which I obviously missed), and when I rebooked for 3 p.m., again, there was no mention of Eastern time. Just in case, I waited at 12 p.m., and the staff member (not Steve. Freya) called me 8 minutes late, at 12:08 p.m. I answered, but I told her she was late and I couldn’t take the call at that time. She didn’t even apologize. She claimed she had emailed me about the Eastern time zone that is a complete lie. I never received such an email. Right after the call, she sent me an email sayi

I am writing to share my exceptional experience with my Financial Advisor Jeff Zhang at the TD branch (7008 Number 3 Rd, Richmond) Having worked with various advisors at this location, the service received stands out. The approach to financial planning by Jeff Zhang is defined by a high level of professionalism and a deep commitment to customer service. Most importantly, Jeff Zhang demonstrates a rare sincerity toward clients. In an industry where trust is paramount, the honest and transparent guidance makes Jeff Zhang someone a bank client can truly rely on. It is clear that there is genuine care about my financial well-being, and I feel fortunate to have this advisor. Thank you, Jeff!

I visited this TD Bank on Wednesday morning with a friend to deposit some cash. The bank teller who assisted us was very friendly and professional. The one star is for the manager. His polo shirt was unbuttoned two buttons down, exposing his chest hair. I’m not sure why he think this is appropriate while working, specifically working in a bank. There are a couple of female tellers and specially interacting with customers all day. As a TD Bank Manager - he made a decision that this is what he will wear at a bank as a bank manager. Very, very, very unprofessional.

If 0 star is an option, that’s what I would rate today’s experience with TD (No. 3 & Granville). The manager on shift today, Dec. 5, 2025, helping out the tellers was the most insensitive and unhelpful employee. I had a joint account with my parents at TD. We’ve banked with TD since 2002. My father recently passed away and we’ve decided to close our safety deposit box. My mother requested to close the safety deposit box but was told she can’t because she’s not in the account name. She was also rudely told that she should have been more proactive in putting her name in the account, which she’s joint owner. Sorry TD but when you have a family member who’s ill and passes away the last thing that comes into mind is closing a safety deposit box. Whatever happened to your customer service? At least be nice or professional. It’s not like we’re not paying you for the services.

I was having a problem with my account. Wrong money was deposited into my account, but the folks from TD help me so much the went out there way to assist me. Thank you so much to : 1. (Aiden) 2. (Phobee) And the manger for you kindness