Shawbrook Bank edmund house 12/22 Newhall Street

Avoid. I was misled by their Trustpilot rating but this is manipulated by invited posts from new customers, not a realistic reflection of their disregard for existing customers. There are much better providers with much better customer service, eg Oaknorth & Vanquis.

Absolutely shocking set up. Took 6 weeks to transfer my cash ISA to another provider. They were paying 1.4% on a variable rate when others were paying 4%. When I complained the complaints department were appalling. The delay was because although I was using correct sort code and account number I was also adding a reference number that their system didn't need. No compensation paid so off to ombudsman!

Please beware of any companies offering finance from this company. Dangerous company to deal with. No one deals with requests and the company does not even comply with the Financial Services Ombudsman who concluded Shawbrook were in the wrong and should immediately rectify matters. Over 2yrs later I am still fighting and its even 13 months on from the Ombudsman's involvement with matters still continuing..... i am currently £15,000 IN DEBT not out of debt - all because of this company's failure from the outset and further ignorance to adhere to a written final agreement between them, me and the Ombudsman.

I opened an account because they offered a good interest rate but within a week of opening an account they cut the interest rate. I questioned there security because it seemed to easy to open an account but never gave an answer. I asked to close my account but that's when they turned nasty. Having opened my account no questions asked and accepting my money. They then wanted all sorts of random information just to simply mess me about and put me off leaving them. Trying to communicate with them was so hard because there systems are so antiquated probably because it works in there favor. Beware this bank is more like back street establishment. Think twice before giving them your hard earned savings.

Do not use Shawbrook Bank for bridging loans, they have little clue in regards to this. The idea of people using bridging loans is to fast track lending, however, Shawbrook does not understand the concept of this. We applied a bridge against our unemcumbered property worth £540k, Shawbrook dragged their heels and prolonged the process causing huge delays resulting in us losing money. We will not be using them again.