Nordea 43 Storgatan Centrala Staden-Tingvalla

Here's a possible Google review: *1/5 stars* "Extremely disappointed with Nordea's customer service! I tried to redeem a cash voucher, but the staff in branch seemed completely uninterested and unhelpful. When I asked from customer service about the issue, I was told that most of staff "on summer vacation" and don't have time until one month in different branches just for reedem my cash receipt and told me orher solutions. Unbelievable! As a customer, I expect better service, especially when I'm trying to use my own money. Nordea, please work on your customer service skills and prioritize your customers' needs. It's not good for customers to suggest them other solutions regarding provide them professional banking services .

Too lazy staff. Got a coupon from one of my employer, who has Nordea as the payout bank. I had my account in other swedish bank. Registered online on Nordea website to transfer the payment to my other bank with all the details needed 1 week prior to the payment date. The slow employees at Nordea could not approve my online request to transfer. Rather, they crated a voucher and charged money for 50 SEK for each of the voucher. I had to visit the bank personally in these Covid times so that they do not repeat the same for the upcoming transfer. The most incompetent bank in Sweden. I wish there were zero stars option for the ratings´.

I am very happy with Nordea; the staff was extremely helpful and professional, and the whole process was quick, easy and secure.

It's always nice to be greeted with a smile... or not. And apparently it's too much to ask for a bank to actually be open a couple of hours a day.

Questionable service March 2, 2021, comes into the office to obtain a PIN code for my bank ID on the card. The positive thing was that the only visible staff ensured that the limitation on the number of people in the premises was complied with. Once I entered the premises, after a long wait, I heard how arrogant the only bank staff member was towards the customer at the counter. Later, the staff was supplemented with an employee who in a pedagogical way treated a customer with "negative language". When it was my turn, I came to the employee with arrogant language. She did not know what Bank ID on the card was, but only referred to Mobile Bank ID. The reason for my Bank ID on the card need is that I had problems with Bank ID on the computer in connection with various updates to my OS. I do not use mobile Bank ID, because my mobile is a bit "too old" & I explained that. Then the bank employee urged me to buy a new mobile phone, for me it is completely against my lifestyle when there are