ING huis 1 Lange Viestraat Utrecht

We were unable to open an account for my partner online so when I reached out to ING they made me an appointment at this service point. We were helped by a women who was patient and kind. She assisted us with opening an account for my partner followed by a joint account, she showed us other services available via ING without forcefully selling and got everything fixed quickly and efficiently. Thank you!

Its really bad, as a customer I have way better service from other banks, like way better. In the moment that, for example you lose access to your app, you are done. You lose your card? You are done. You need to transfer small ammounts maybe to a different account because you don't access to the ING...you are done. Other banks takes max a day to fix everything and they offer many services that will actually help you. ING does not consider you a human being, more likelly an annoying thing. Highly unrecommended. I would say between the worst possible bank in the NL. Frustrating and incredibly long waiting times for anything.

Difficult to stay positive about banking these days. Need to take max amount from ATM but no ATM inside a bank anymore. Got directed to the other side of the street where I took almost all the money from the machine in notes of €50... ATM doesn't give €100 or €200 anymore and the guy behind me needed cash as well, but was forced to come back later because the machine was empty.. please ING, where is your security for customers and your service?

Don't know why ING offices even exist. Whatever question you have,they always tell you to call the customer service line on the phone. Those people are standing around chit-chatting and doing no work. They should all be fired and replaced by computers.

I've lost count of the number of times I have visited this office to handle company matters and, invariably, they either cannot do it ("download a PDF and send it to head office") or - after a long appointment - they say they will handle it, but something doesn't work out once it gets to central services. Truly Kafkaesque.