HNB Matale (Hatton National Bank) 104 King Street Matale

World slowest bank for 5 people take about 1 hours.

I had a delightful experience with the staff today(18/May22) A parent has deposited moneys to my account at another bank through ATM TRANSFER He has entered seemingly incorrect data in the device on 8th and I have not received credit up to date. The staff including the Asst Manager took great efforts to sort out and assured me of remedial action .The card centre was very helpful.. I noticed that confidentiality was well maintained throughout the discourse

I recently had a highly disappointing encounter with HNB Matale that left me incredibly frustrated and dissatisfied. The level of customer service I received was shockingly poor and did not meet even the basic standards one would expect from a reputable bank. The staff seemed indifferent and unhelpful, displaying a lack of empathy and professionalism. The incident not only wasted my time but also left me feeling undervalued as a customer. It's truly disappointing when a trusted institution like a bank fails to prioritize customer satisfaction. I hope HNB Matale takes this feedback seriously and works on improving their customer service to avoid future incidents like the one I experienced.

I love the service from the staff at this bank. Every time I have been here, the staff have been very friendly, courteous and helpful.

Worst bank ever. They don't create accounts if we do foreign transactions. We should submit all the details to them and promise (like agreement) otherwise they don't allow us to create an account. There is a most anoying customer manager 🤧.