Chase Bank 1551 Morse Road Northland

I am so happy I do not bank with Chase. The worst customer service. Please use a different branch. Thankfully my experience is limited to bill pay.

I absolutely LOVE this branch and all of the employees including the security guard! First I’d like to share I have been banking with this branch for 7 years. After Covid once locations opened up I’d still do deposits at the teller. Even tho some faces have changed EVERY employee treats me like family. I pull up they greet me by my name before my ID even makes it to them. Always friendly and always treating me with kindness , customer service is not easy and they go above and beyond for me EVERY time. Today I came to make a deposit and my vehicle began to overheat. I left came back but left my vehicle at the branch. I walked in to do the deposit and asked if I could leave my vehicle until my mechanic could pick up after hours , immediately the teller comes out and says “ oh Miss Woods you are completely fine to leave your vehicle and another teller promptly did my deposit. Now two winters ago I did a deposit at drive thru it was the the dead of winter and dark.. I pulled over past the

So, I'm at the car dealership and there were some issues with loan processing. I walked in the cold wind 45mins into this branch. I must have looked crazy lol. The Branch Manager Mr. Estes was extremely helpful. He immediately dropped whatever he had going on, called the loan department and went to bat for me. I'm very impressed by his professionalism and the level at which he cares for the customer. Thank you MR. ESTES.

Very good ambient. Service is excellent. Valencia is the banker. She is the person who serves banking, knows her job very well and is very kind and helpful. It was grateful to be at there. Congratulations.

You have got to do better. 2:00 on a Friday and you only have one of the the three drive up ATM’s operational.