National Bank 200 470 Puntledge Road

Do not get your mortgage here. I have had the worst time dealing with this bank with a mortgage renewal -- a renewal! I have a small mortgage and asked for an extra $10,000 on top to consolidate some debt. They rejected this. This was ridiculous, given that the value of my unit is worth three times that of my mortgage, but whatever. I got a cosigner to allow for the extra $10,000. It took, _three_months_ for them to approve the mortgage. At this point, the mortgage specialist I was working with, Marie, not only had drawn up the mortgage with incorrect terms, but she had the incompetence to call me by my mother's name. I have had to send no fewer than _50_ emails to this woman in an attempt to get this done. I have had to check on her over and over as she's completely incommunicative. I would give her what she requested and then two weeks later she would want something else. After I asked her if she had everything she needed, she finally (after two months) said yes, but was wrong aga

Just a personal opinion, but dealing with this bank after my father's death has been a nightmare. Inconsiderate, uncaring and rude. There was one single teller that treated me with respect and I truly hope she finds a new position with a better company.

Been trying there phone for about 2 hours now.(12:pm to 2:00pm) for my girlfeind who's trying check her balance because they simply just can't help her get into the online banking.(which we have been trying to do for a 2 weeks now) all the help we've gotten is "try reinstalling your app". Come on.... An absolute joke of a support service.

Crow Likes CWB

Fantastic Service!!