National Bank 10333 34 Avenue Northwest Calgary Trail South

I opened an account with National Bank of Canada recently, and the experience has been nothing but disappointing. After being told I had to wait 2 days before using e-transfer, I tried adding a recipient only to be blocked because I “must” enter debit card details—even though the debit card hasn’t even arrived yet. Calling customer service was even worse. The wait time was supposed to be 10 minutes but took over an hour, and the representative simply repeated the same line without offering any real help or alternatives. Overall, very poor customer service and an unnecessarily complicated process. Definitely not the smooth banking experience I expected.

20+ years with CWB, and this transition was the breaking point I’ve been a CWB customer for over 20 years, and the shift to National Bank has been extremely disappointing. Long wait times, and no real support during the transition. My accounts were frozen after the migration, and no one seemed able to help or provide clear answers. This experience has completely eroded my trust. I won’t recommend National Bank or their services to anyone going forward.

As a previous National Bank customer, I stopped by this branch after noticing the new NBC signs. Curious about the changes, I walked in to check things out and see if I could now use all NBC transaction services here. There was an employee who seemed to be a supervisor or manager. I explained why I stopped by, expecting some engagement or at least basic customer service. Instead, all he said was “ya.” That was it. No explanation, no welcome, no attempt to assist or even acknowledge me as a customer. Honestly, I walked out thinking, “What the heck?” It was especially disappointing since it was their opening day. I didn’t feel like a valued customer at all, despite already being part of NBC. This employee seriously needs to be taught basic customer service skills. A first impression like that reflects poorly not only on the branch but on NBC as a whole.

National Bank bought Canadian Western Bank. I have been unable to access any of the funds in the accounts since it switched. It took a month to book an appointment. And they still couldn’t fix me. Very disappointed they haven’t been able to resolve anything at all in the last month. I have an emailing and calling and trying to use their app to no avail. The person at the branch couldn’t even transfer money into accounts. Very disappointed with this company. And NO ETA.

I wouldn't call the the branch. I tried calling multiple times and I was disconnected every time. I was told by another client that they don't have a receptionist. How are people suppose to book an appointment or get service that is only available at a branch? Not every one lives by your only Edmonton CWB branch to convert to NB.