BNP Paribas Fortis Tongeren 6 Maastrichterstraat Tongeren

Shame on you, the service at Tongeren Maastrichterstraat. Everything is by appointment. Even just to ask for a small thing, you're not allowed in. I know that everyone at the bank used to be well-dressed, but now it's all jeans, sneakers, and a baggy sweater. The service is really terrible and way too expensive per month for what you have to do. They'd rather send you to the post office, and yes, I had to go there, but they offer a service and the help is very good and friendly. Take their example. And the other banks too. You'll be helped immediately with everything. I'm glad that after 40 years I stopped everything and went to a better bank that's not as expensive and has better service. Sincerely,

This bank apparently sees fit to charge over €23 in transaction fees for exchanging foreign currency. They offered me a grand total of €1.50 for 197 Chinese yen in RMB, which is just over €25 at current exchange rates. Furthermore, exchanging money is only possible on Friday mornings and no other time during the week.

Very friendly and helpful staff, private parking (for wheelchairs and cars), wheelchair access, smooth service, and minimal staff turnover, so we've been "in the know" for years. Congratulations to the people at my bank, a very satisfied customer for 26 years!

To withdraw money, you now have to walk another 5 minutes, even though there is a large wall in this office. Go figure…

Rude and unhelpful staff. They refuse to give me a temporary bank card (all my documents were stolen: passport, e-ID, driver's license, bank cards), say I don't look like the photo they have, and refuse to show me this photo.