Bankinter 13 Avenida de Alberto Alcocer Chamartín

My unfortunate experience: I opened an account three months ago with the intention of changing banks, but after completing the paperwork and depositing €1,000, I left with an unpleasant feeling: cold, inhuman, and very commercial treatment. Lots of questions, no listening. For this reason, I returned three months later to close the account and transfer my money to another account at a different bank. They didn't process the process immediately; I had to repeat it (because neither of the two people who helped me listened), and finally they told me I'd have the transfer in two days. I called four days later, they delayed my call, and then they told me it hadn't been processed because a document with the cancellation signature was missing: "Hello, sorry, we made a mistake," and they took no responsibility for anything. Another woman called me and repeated the same procedure: no apologies and no responsibility for the problem. They treated you by asking you to give up your time doing wh

The service was terrible. I tried to register some things, but it wouldn't let me. I asked for help, but no one helped me. I'm still having this problem. I took out a large loan, but they left me with another one.

Thanks to Ricardo for always helping and advising us. They always greet us with a smile and are very attentive. I highly recommend this branch.

Monday to Thursday: 8:30 a.m. to 5:00 p.m. Friday: 8:30 a.m. to 3:00 p.m. Saturday and Sunday: Closed MADRID AG.48 .....................................................

The service is great. Very fast and professional.