ASB Riccarton Branch 112 Riccarton Road Riccarton

We were served by Alla at ASB Riccarton. She is patient and very detail in explaining to us on saving accounts and kiwisaver. Thanks Alla for your help.

I visited this branch to resolve two issues with my cards. I waited for some time to be acknowledged while staff members returned from their breaks (gossiping and chatting for a long time in front of customers). There were no clear signs indicating where to go or whom to speak with, and there was no one available to assist customers on the floor, unlike other branches. After several minutes, a woman approached me and asked how she could help. When I explained my situation, she informed me that I could have completed it online from home. I clearly stated that I wanted it done here because I experienced issues when I tried it at home. Despite my request, she was patronising and dismissed my concerns, continung to insist on making me do it on my phone. I made it clear to her numerous times that I needed them to solve the issue and had to be very assertive to get her to listen to what the problem was. She was extremely rude, showed no desire to assist me, and when she finally did help me,

I visited the branch to submit forms for my agency’s business visa card application. While I was waiting, a staff member approached me and asked how she could help. When I explained the reason for my visit, she told me to send the forms back to whoever provided them, as the local branch couldn’t process them. My colleagues from other regions have successfully completed this process through their respective ASB branches without any issues. However, I didn’t stay any longer to explain, as I felt dismissed and humiliated by her tone and attitude. At my workplace, we regularly work with ASB’s community bankers to support our clients and have always had positive experiences. Unfortunately, this interaction was the complete opposite. Staff should be trained to treat all customers professionally and without judgment, ensuring they feel supported — not undermined.

Problem with my card was resolved quickly and with a smile despite them being busy

Judging from previous reviews this Branch certainly has a reputation for incompetence. Applied for a top up loan on my mortgage.The last update on the application progress was dated 10th June 2025. Nothing since no text or phonecall. They are lucky to receive even a one star rating. Signed Disgruntled Account Holder.