Excellent customer service

I used the CDM machine to deposit money, but the funds have not been credited to my account. When I inquired with the bank employees, I was advised to contact the call center for further assistance. Upon calling, I was asked if I had informed the branch employee about the issue, which was frustrating as I was already following their guidance. During my three calls to the call center, I was informed that an email would be sent to the bank technician regarding my case. However, I did not receive any case number or follow-up email confirming the status of my issue. Despite my repeated attempts to resolve this matter, no action has been taken.

Absolutely terrible bank... App does not work nor online platform on weekend when u go spending... And even atm Dosent work at Time for payment or cash withdrawal.... Keep away

They only have two branches in ruwi and athaiba. The one in bawshar is just head office. Not convenient.