Unicredit 15/R Viale della Giovine Italia Firenze

The worst bank ever. Need to come back four times and wait for hours on end to close one bank account! Staff has no clue of what they are doing. Don't go there!

In recent years, I have had the opportunity to work relatively regularly at UniCredit Beccaria in Florence. In these circumstances, I have found excellent professional and human dedication from the ladies and gentlemen who work there on the lower floor. Kindness, helpfulness, and competence are the hallmarks that stand out. Likewise, I have also needed assistance with investment management, which I found on the upper floor of the branch. Again, I have found the staff to be extremely willing to understand my situation—my own, which was not exactly simple—and to provide me with excellent expertise, prompt execution, and human tact. This latter characteristic is something I have not encountered elsewhere. To date, it has certainly been a positive experience.

They always say they use home banking and never answer the phone.

Terrible experience opening and closing a mortgage and handling any inquiries or issues with my current account. Both managers I dealt with were extremely rude and dismissive toward me and other customers, especially foreigners who struggled to communicate in Italian. The employees, with a few exceptions, are rude and treat customers like the worst scum of humanity. I can't believe a company like Unicredit doesn't monitor its employees, especially given all the negative reviews for this branch, which I will definitely change.

Forget it, they don't have the cash to make transfers, in 2025 this unknown "bank"